PRINTING/SHIPPING UPDATES 9/5/2024
In-stock orders from 8/23 - current day: will be shipped around 10 business days.
LEFTOVERS (orders placed 8/16 - 8/22): 100% SHIPPED!
THE X-FILES preorders: NOW SHIPPING! 15% SHIPPED! Check back here for updates on our progress
JULY 19-23 Preorders: will begin shipping approx 7 weeks from July 24th
QUEEN OF THE DAMNED & ALIEN Preorders: will begin shipping approx 6 weeks from August 27th
VISION VIDEO Preorders: will begin shipping approx 6 weeks from September 3rd
We will continuously update the above info to be the most current printing/shipping info that we have. Please continue to visit this page for updates on your preorders.
Introducing Route shipping insurance!
We are so excited to be able to offer shipping insurance on all packages! To ensure that your package is covered in cases of theft, loss, or damage, we have partnered with Route. They are a 3rd party company that provides super affordable shipping insurance. If your order is under $100, insurance is only $1.15! Anything above $100 is 2% of order total. This means that if you choose to have Route protect your order, you can receive either a replacement (if the item is in stock) or a full refund of the items purchased (Route does not refund shipping costs or taxes)! It's as simple as that! No more worrying about USPS losing your package! If you choose not to protect your order, we cannot be held responsible for any lost, damaged, or stolen packages.
For any questions on Route or to get a claim started, please visit: https://shoppers.help.route.com/hc/en-us
In general, please allow up to 7-10 business days for processing time on orders NOT containing preorder items. Business days DO NOT include weekends or holidays! If we anticipate a delayed processing time (preorders) it will be noted in the item description and title. Studiohouse currently consists of only two people, so your patience with shipping is greatly appreciated.
Preorders will be shipped as soon as we receive the completed product, which typically is around 6 weeks, and will be noted in the product description. If there is a delay in shipping, we will post about it on social media and update the above schedule. We do NOT guarantee delivery or shipment dates. If an item is considered to be a preorder, it will be noted in the item's description and title.
Orders will ship complete when the last item in your order is ready. This means if you order preorder items with non-preorder items, your order will not ship until the preorder items are ready. There is no exception to this, so please be aware before checking out.
Orders are shipped to the delivery address noted in the customer order. It is your responsibility to double check your shipping address before you finalize your order. We are not responsible for guaranteeing any changes to shipping addresses. We use the United States Postal Service for almost all of our domestic shipments and Global Post (through USPS) for all international orders. Occasionally we will use UPS for larger items such as skate decks.
You will receive an automated email confirming your order shortly after you have placed it. If you do not receive that email, please check your spam folder and see if you can locate it. If you cannot locate the email confirmation, please contact us: info@studiohousedesigns.com (This is especially important because if you have not received the order confirmation email, you also will not receive the email with your shipment notification and tracking information.)
Once your shipping label prints, an automated email containing a tracking number will be sent to the email address you provided at checkout. Occasionally your label may be printed a few days before the item is picked up by USPS, please take that into consideration before assuming there is a problem with your order. We're at the mercy of USPS in Philadelphia, so sometimes it takes a while to get a pick up.
Studiohouse Designs cannot be held responsible for lost or stolen packages that have delivery confirmation to the address that was provided if Route shipping insurance was NOT purchased at checkout. If a package is returned or rejected, the customer will have to pay for re-shipment postage.
You, the customer, are responsible for filing any claims with carriers for damaged and/or lost shipments.
If you need to return/exchange your order, you absolutely can do that as long as the garment is not worn or washed. To initiate a return/exchange, please visit the return/exchange link. At this time, we do NOT provide return shipping labels; it will be the responsibility of the customer to pay for shipping the item back to us. In turn, we will ship the exchange back to the customer at our cost. In the case of a return for store credit, we will issue a gift card for the amount of the item minus any discounts used. We do not refund shipping in this case as this is a service that has already been rendered.
INTERNATIONAL ORDERS
We do ship internationally! International shipments can sometimes take anywhere from 2 to 6 weeks to arrive once they’ve been shipped. Shipping to the UK is now open! You are responsible for paying ANY AND ALL fees associated with taxes/delivery.
Orders may end up being returned for various reasons including: non-payment of tariffs, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will have to pay for re-shipment postage. YOU, THE CUSTOMER, ARE RESPONSIBLE FOR PAYING ANY CUSTOMS/VAT FEES! IT IS YOUR RESPONSIBILITY TO KEEP AN EYE ON TRACKING AND TO CONTACT YOUR LOCAL POST IF NEEDED.
If you need to return/exchange your order, you absolutely can do that as long as the garment is not worn or washed. To initiate a return/exchange, please visit the return/exchange link. At this time, we do NOT provide return shipping labels; it will be the responsibility of the customer to pay for shipping the item back to us. In turn, we will ship the exchange back to the customer at our cost. In the case of a return for store credit, we will issue a gift card for the amount of the item minus any discounts used. We do not refund shipping in this case as this is a service that has already been rendered.
CANCELLATION POLICY
Due to the limited nature of our products, our cancellation policy is as follows: orders may be canceled for a full refund up to 24 hours after order date. After 24 hours, store credit will be issued. There are no exeptions to this. Orders may be amended for size adjustments depending on inventory even after the 24 hours, but please let us know right away to ensure we'll have your size.
